Akern® Assistance

Akern® customer is supported through our dedicated customer care service with every kind of support related to the functioning of devices and software for body composition measurement.

Whenever possible, we always attempt a remote assistance to try to resolve the issue in the shortest time in order to guarantee immediate, we provide users with remote assistance to resolve the issue.

In addition, from the reserved area of Bodygram® dashboard, users can consult product manuals and the quick troubleshooting guide for their sensor and software.

AKERN® strives constantly to improve customer after-sales assistance, guaranteeing:

Minimum resolution times

AKERN® guarantees shipment of repaired devices within 24 working hours from acceptance of the quotation (or receipt of payment, in the case of payment in advance).
Flexibility and efficiency

To meet our customers’ needs, AKERN® offers support at different levels: Device assistance, Software support, Scientific assistance.